Privacy policy

Last Updated: May 2026

Welcome to Velnora. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website or place an order, we may collect certain information, including:

Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through third-party payment providers)

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Website interaction data
  • Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve website functionality and shopping experience
  • Prevent fraudulent transactions and maintain website security
  • Respond to inquiries and customer requests
  • Send promotional emails if you choose to subscribe

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember user preferences
  • Improve website performance
  • Analyze website traffic
  • Support shopping cart and checkout functionality

You may disable cookies through your browser settings, although some website features may not function properly.

4. Sharing of Information

We may share information with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Analytics and marketing service providers

These third parties are only provided with information necessary to perform their services.

We may also disclose information if required by law or to protect our legal rights.

5. Data Security

We implement reasonable security measures designed to help protect your personal information from unauthorized access, disclosure, or misuse.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We may retain order and customer information for recordkeeping, legal obligations, dispute resolution, and business operations unless deletion is requested where permitted by law.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing your personal data
  • Requesting corrections
  • Requesting deletion of your information
  • Opting out of marketing communications

To make a request, please contact us using the information below.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of third-party services separately.

9. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with the revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Velnora
Email: support@velnora.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)